Contact the Variational support team in case of any trade or platform related questions. For the fastest support, contact our team directly through the Help Center or in-app (Omni) chat.
See below for an overview of ways to receive support:
Self Support: Review the Variational Help Center or the Variational Docs for platform walkthroughs, FAQs and tutorials.
Chat: Help Center: Click the Variational logo in the bottom right corner of the Help Center, and click Contact Support.
Chat: In-App (Omni): Click on the More dropdown on Omni, followed by Help & Support to message our support team from within the Omni app. For an improved experience, connect your wallet prior to contacting support.
Please provide as much information as possible (including relevant trade IDs) in your initial message to allow our team to better respond to your inquiry.
We strive to respond to your questions as soon as possible, but note that responses can take up to 24 hours, with longer wait times on weekends. The Variational support team will never contact you directly. Please exercise caution and only interact with support through the channels disclosed above.
We will never ask for your seed phrase or other confidential information, and will at most request your wallet address and related Trade IDs.